Quality management

The objective of CF&S Estonia AS is to provide high-quality and professional services. While aiming at understanding the requests and needs of our customers, we offer them uniquely flexible, efficient and competitive services. In its activity, CF&S Estonia considers it a priority that occupational as well as environmental safety is ensured. Ensuring the satisfaction of our clients is the most important quality criterion allowing evaluation of the quality of services rendered by us.

 

The quality management system of CF&S has been approved by Lloyd's Quality Assurance Limited and complies with quality assurance standards ISO 9001:2015

CF&S Estonia Warehouse environmental management system has been approved by Lloyd's Quality Assurance Limited and complies with environmental assurance standard ISO 14001:2015

 

 

Quality for us means:

  • flexibility – our employees are available and respond to the client’s requests at first chance
  • personal approach - the client managers handling the requests and proposals of the clients have been appointed in the organization
  • professionalism – we develop our staff in compliance with the market trends and service development, we advise the client with the aim to better achieve his objectives, we ensure the response to the client’s inquiries and feedback within twenty-four hours, we are well aware of the legislation in our field of activity, we use the cooperation partners with reliable background, we monitor the client satisfaction and apply adjusting measures in case the non-conformities occur
  • efficiency – provision of quality services with competitive price to the clients, we monitor the client base and market share